| 1. Return Eligibility |
| We accept returns within 30 calendar days of original delivery date. To be eligible for return, items must be unused, unwashed, in original condition, and with all original packaging and tags attached. Final sale items, clearance items, digital products, and gift cards are non-returnable and non-refundable.
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| 2. Return Process |
| To initiate a return, please contact our support team at 【yingyuesports@163.com 】with your order number and return reason. Do not send returns without prior approval from our team. Once your return request is approved, we will provide you with return instructions and shipping address.
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| 3. Return Shipping Fee |
| Customer is responsible for return shipping fees unless the item is defective, damaged, or shipped incorrectly by our error. Original shipping fees are non-refundable.
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| 4. Inspection & Refund Processing |
| All returned items will be inspected upon receipt. If approved, refunds will be processed within 7–10 business days to your original payment method. The processing time for funds to appear in your account depends on your bank or payment provider, which may take additional 3–5 business days.
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| 5. Damaged / Defective Items |
| If you receive a damaged or defective product, please contact us within 7 days of delivery with clear photos or videos of the issue. We will offer a full refund, free replacement, or partial credit based on the situation. |
| 6. Order Cancellation |
| Orders can be canceled before shipment. Once the order is shipped, it cannot be canceled and must follow the return procedure.
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| 7. Exceptions |
| We reserve the right to refuse returns that do not meet our return conditions, or items that are worn, altered, damaged by customer misuse, or returned after the 30-day window. |
